FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance x

Jewellery INFORMATION

What is your jewellery made from?

Sterling Silver Jewellery

Our jewellery is made from the highest quality 925 sterling silver. It is made up of 92.5% pure silver and 7.5% other alloy metals. It is impossible to have silver jewellery made from 99.9% pure or fine silver because the content is far too soft to make your jewellery pieces strong. In order to harden the silver and to maintain the colour and lustre, pure silver is mixed with an additional hypoallergenic metal so that the new compound is firm and durable. 

Gold Jewellery

Our gold pieces are made from sterling silver with a quality 1 micron thick layer of 18 caret gold over the top. Plating over the top of sterling silver gives the appearance of gold without the higher price tag of a pure gold piece. 

Our gold pieces are affordable high quality pieces.

Can the plating wear off? In short, yes - unfortunately, gold plating can wear off overtime and after heavy use; however, with proper care, the plating layer can last for many years and look as beautiful as the day you got it! 

How to care for your jewellery

  1. Store your jewellery in a dry, cool place, such as a jewellery box or pouch, away from other metals. 
  2. Avoid exposing your silver jewellry to chemicals such as perfumes, lotions,  hair products, chlorine and  spa baths as these can all cause discoloration. 
  3. Jewellery can break we recommend taking your pieces of during vigorous exercise!
  4. Gold rings need a little bit more care! If you wish to prolong the life of the gold plating we recommend taking your rings off when washing dishes, and undertaking activities where the ring can get scratched or rub on anything!
Is MiKi Jewellery waterproof?

All of our sterling silver and 18K gold pieces are ocean and water safe!

We do recommend avoiding pools and spas because of the harsh chemicals that can cause discolouration.

Will my jewellery tarnish?

All of our jewellery is 925 sterling silver. As much as we love sterling silver for its beauty it can tarnish over time without the right care!

If your jewellery begins to tarnish there may be a number of factors to consider.

Avoid contact with, perfume, chemicals, oils, hair products, strong chlorine, spa baths these can all cause your silver to discolour over time!

The more you look after and wear your jewellery pieces the less they require cleaning.

Another thing to consider is your skin acidity. Unfortunately some people have such high PH levels in their skin that causes silver to tarnish, in this case we suggest gold jewellery!

Where are you storing your jewellery? If the silver pieces are being stored with other cheaper metals like costume jewellery or on a jewellery rack; this could be causing your jewellery to tarnish.

When you are not wearing your silver pieces we recommend keeping them in a dry cool place such as the jewellery bag you received your order in!

What is your gold jewellery made from?

Our gold pieces are made from sterling silver with a 1 micron thick layer of 18K Gold over the top. Plating over the top of sterling silver gives the appearance of gold without the higher price tag of a pure gold piece. Our gold pieces are affordable high quality pieces.

Can the plating wear off? In short, yes - unfortunately, gold plating can wear off overtime and after heavy use; however, with proper care, the plating layer can last for many years and look as beautiful as the day you got it. 

Are your gemstones real?

Yes! We pride ourselves on using the finest natural turquoise, larimar, moonstone, amazonite and chalcedony! Each of our stone pieces are beautifully handcrafted to showcase the captivating beauty of each unique piece.

Our freshwater pearls are naturally grown cultured pearls.

Our opals are quality lab created opals, everyone adores them for that glamorous sparkle!

Our Mother of Pearl pieces are made from Australian Pearl shell Maxima Pinctada.

Some of our other pieces are made from other stone minerals including howlite!

If you have any questions please get in contact with us!

Is your jewellery hypoallergenic?

Yes, our jewellery is made from the finest grade hypoallergenic sterling silver and 18K gold so is perfect for people with sensitive skin.

Orders

Do you sell single earrings? I've lost one!

We are not able to sell one single earring at MiKi. If you lose one, you will need to buy another pair x

Wanting a sold out item?

We are a small business and if you message us through our contact us page we can let you know the estimated date x

My order will be a gift! Will it be gift wrapped?

All orders are wrapped with care and love in a white box! If you are wanting to leave a love note for the recipient, just let us know in the order notes.

If you are ordering multiple items for separate gifting purposes please drop us a note when placing the order and let us know how you would like the products packed and we can make some sparkly magic! x

How will my order be packed?

We care about the environment and love our planet, we ship our orders in eco friendly, sustainable, recyclable, compostable and reusable packaging.

We try not to go OTT with our packaging!

Each order is shipped out in a hero reusable compostable mailer, in one of our adorable Miki Jewellery pouches in a little box to keep it safe.

Shipping

When will my order be shipped?

We are a small team at MiKi and we pack orders within 2-3 business days! All of our orders are sent through Australia Post. Once we have packed your order you will be sent a tracking number x

How much is shipping costs?

Shipping within Australia

Standard Shipping with Australia Post 7-10 days $9.49

Express Shipping with Australian Post 2-3 days $13.95

International Shipping

We are happy to say we ship worldwide!

Standard Shipping parcel price will vary depending on the country. Please see checkout for final shipping cost!

Please note all international orders are shipped registered mail with tracking, We say 10-15 days however this may vary slightly for some countries with delivery and customs. All prices are in Australian dollars.

 

Customs Charges and Taxes

Please note with international shipping every country has different customs laws and international orders may incur customs taxes, fees or charges.

After your parcel has been shipped any additional taxes fees or charges will be the responsibility of you the receiver. Please check with your local customs for further information.

How can I track my order?

As soon as your order is shipped we will send you a tracking number with AusPost. This way you can track your own order.

If you haven't received your tracking number with your shipping confirmation. Please send us a email at info@mikijewellery.com.au

Returns?

We do not offer returns or refunds due to hygienic reasons. However if you have received your jewellery and want to exchange sizes. Please see our returns page here!