All our silver is 925 sterling silver, which is 92.5% pure silver mixed with 7.5% other alloy metals. Pure silver on its own is too soft to hold its shape, so it's combined with a hypoallergenic metal to keep your pieces strong, durable and looking beautiful.

Our gold pieces are sterling silver or premium stainless steel with a quality layer of 18K gold plating over the top. This gives you the look of gold without the higher price tag of solid gold, so they're affordable, high-quality pieces.

It can over time and with heavy use, but with proper care the plating will last for years and stay looking gorgeous. Gold rings need a little extra love. To make the plating last, take your rings off when washing dishes or doing anything where they might get scratched or rub against surfaces.

Sterling silver is beautiful and durable, but it can naturally tarnish over time when it meets certain substances or skin conditions. Things like perfume, hair products, oils, chlorine and humidity can speed it up. Some people's skin is also naturally more acidic, which can cause silver to tarnish faster. This is completely normal and doesn't mean your piece is faulty.

• Store it in a cool, dry place, ideally in the MiKi pouch it arrived in, away from other metals.
• Avoid perfume, lotions, hair products, chlorine and spa baths, as these can cause discolouration.
• Take pieces off during vigorous exercise. Jewellery can break.
• Wear your silver often. The natural oils from your skin actually help slow tarnishing.

A gentle polish with a soft jewellery cloth will bring most pieces back to life. For stone or pearl pieces, stick to the cloth and avoid liquid silver dips, as these can damage the stones. If you're ever unsure, get in touch before cleaning and we'll talk you through it x

Yes! We use beautiful natural turquoise, larimar, moonstone, amazonite, chalcedony and howlite, each handcrafted to show off its unique character. Our freshwater pearls are naturally grown cultured pearls. Our opals are quality lab-created opals chosen with sustainability in mind, loved for that glamorous sparkle. Any questions, just reach out x

Yes. Everything is made from fine-grade hypoallergenic 925 sterling silver, 316L premium stainless steel and 18K gold, so it's perfect for sensitive skin.

Sterling silver is soft and can bend slightly. If your earrings won't clip in, gently lift the tip of the post that sits into the hinge. When you hear a click, you'll know they're secure. We check every hinge and clasp before packing your order.

Each product page lists the available lengths. If you're choosing a gift and aren't sure, get in touch and we'll point you in the right direction.

Please visit our size guide page for our easy-to-use ring size chart. We also gift a free ring sizer with every order to help you find the perfect fit. If your ring still doesn't fit, we're happy to exchange it (postage is at your cost) x

We accept all major cards, plus Afterpay so you can pay in four instalments. You'll see Afterpay as an option at checkout and on the product page.

We pack quickly, so let us know as soon as possible. If your order hasn't been packed yet we'll do our best to update or cancel it. Once it's shipped we're unable to make changes.

Discount codes can't be combined with other offers, including promotional codes (Valentine's Day, Black Friday), sale items, gift card purchases and free shipping promos. If you haven't used your welcome code yet, save it for a time when we're not already on sale.

Sorry, we're not able to sell single earrings. If you lose one, you'll need to buy another pair x

We're a small business and restock often! Pop your email into the "notify me" option on the product page and we'll let you know the moment it's back. You can also message us through our contact page for an estimated restock date x

Yes! A MiKi gift card is a lovely option when you're not sure which piece someone will love. They're available on our website and delivered by email. You can find them here.

Every order is wrapped with care. If you'd like to add a love note for the recipient, just pop it in the order notes. Ordering multiple gifts in one go? Let us know how you'd like them packed and we'll work some sparkly magic x

We're a small team and pack orders within 2 to 3 business days. Everything is sent through Australia Post, and you'll receive a tracking number once your order is on its way x

Within Australia:

• Standard (Australia Post, 4 to 10 business days): $8.99
• Express (Australia Post, 2 to 4 business days): $14.99
• International: We ship worldwide! Pricing varies by country, so you'll see the final cost at checkout. All international orders are sent registered with tracking. Delivery usually takes 10 to 15 days, though this can vary with customs. All prices are in Australian dollars.

Possibly. Every country has different customs laws, and international orders may attract taxes, fees or charges. Any of these are the responsibility of the receiver, so please check with your local customs office for details.

As soon as your order ships we'll email you an Australia Post tracking number. If it hasn't come through with your shipping confirmation, email us at info@mikijewellery.com.au and we'll sort it out.

First, check your tracking link for an update. Parcels occasionally move slowly through the postal network, especially internationally. If it's been longer than expected or tracking has stalled, email us at info@mikijewellery.com.au and we'll chase it up with Australia Post for you.

For hygiene reasons we're unable to accept returns or refunds on earrings or toe rings. For all other pieces, we're happy to look into returns. You'll find the full details on our returns page.