Refund policy
Returns & Exchanges
At MiKi we want you to love what you've ordered. If something isn't quite right, here's how returns and exchanges work.
Change of mind and exchanges
We're happy to offer an exchange if you've changed your mind or need a different size, as long as a few things are met:
- For hygiene reasons, we're unable to offer exchanges or refunds on earrings or toe rings.
- All items must be returned unworn and in their original, new condition for the exchange to go ahead.
- Returned items must be packaged with adequate protective materials. Any item that arrives damaged due to insufficient packaging will not be eligible for a refund, exchange or return claim.
How to start an exchange or return
If you're eligible and would like to organise a return, click here.
What is Free Returns coverage?
When you opt in for coverage at checkout, your return shipping label is included, so you can return items in your order for a refund or exchange at no cost. Earrings and toe rings are excluded for hygiene reasons.
If you decide not to buy return coverage, you can still return your items, but you'll be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in this policy.
Faulty items
If you think something has arrived faulty, let us know as soon as it reaches you.
We offer warranty on manufacturing faults within three months of the purchase date, and proof of purchase is essential for any claim. Warranty doesn't cover neglect, general wear and tear, bent items, accidental damage, broken chains, tarnishing, or contact with chemicals like creams, perfumes, oils, cleaning products, or acidic skin types that may cause discolouration.
Clasps and lost items
- Every clasp and closure is checked during packing to make sure it's secure and working properly.
- As we can't control how jewellery is worn once it reaches you, we're unable to take responsibility for charms, earrings or components lost because a clasp wasn't fully clicked in or secured.
- If you think a clasp may be faulty, please contact us within 7 days of receiving your order and our team will be happy to help.
How to start a faulty return
If you're eligible and would like to organise a fault return, click here.
Please keep in mind that postal returns can take several days, and we need a little time to process them once they arrive.
Returned items must be packaged with adequate protective materials. Any item that arrives damaged due to insufficient packaging will not be eligible for a refund, exchange or return claim.
If you have any questions at all, get in touch with our team at info@mikijewellery.com.au.
Right of Withdrawal (EU customers)
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing a reason.
To exercise your right of withdrawal, click here.
Under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal and the label cost will be deducted from your refund, unless you purchased Free Returns coverage at checkout.
We will issue your refund within fourteen (14) days of receiving notification of your withdrawal, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products and personalised items, as set out in Article 16 of Directive 2011/83/EU.