Refund policy

At Miki we want you to love what you've ordered. If something isn't quite right, here's how returns and exchanges work.

Change of mind and exchanges

We're happy to offer an exchange if you've changed your mind or need a different size, as long as a few things are met:

  • For hygiene reasons, we're unable to offer exchanges or refunds on earrings or toe rings.
  • Return postage for change of mind or incorrect size is covered by you, the customer. We'll need a tracking number as proof of return.
  • All items must be returned unworn and in their original, new condition for the exchange to go ahead.

How to start an exchange

If you're eligible and would like to organise a return, please get in touch through our contact page with:

  • Your order number
  • Proof of payment
  • The item(s) you'd like to return or exchange

Please don't send exchange requests straight to our email, as they can land in our junk folder.

Faulty items

If you think something has arrived faulty, let us know as soon as it reaches you.

We offer warranty on manufacturing faults within three months of the purchase date, and proof of purchase is essential for any claim. Warranty doesn't cover neglect, general wear and tear, bent items, accidental damage, broken chains, tarnishing, or contact with chemicals like creams, perfumes, oils, cleaning products, or acidic skin types that may cause discolouration.

Clasps and lost items

  • Every clasp and closure is checked during packing to make sure it's secure and working properly.
  • As we can't control how jewellery is worn once it reaches you, we're unable to take responsibility for charms, earrings or components lost because a clasp wasn't fully clicked in or secured.
  • If you think a clasp may be faulty, please contact us within 10 days of receiving your order and our team will be happy to help.

How to start a faulty return

If you're eligible and would like to organise a return, contact us here with:

  • Your order number
  • Proof of payment
  • The item(s) you'd like to return
  • A clear photo of the faulty product

Please keep in mind that postal returns can take several days, and we need a little time to process them once they arrive.

To help your jewellery last and avoid tarnishing from environmental factors, have a read through our FAQ. Once an item is in your care, looking after it is the customer's responsibility.

If you have any questions at all, get in touch with our team at info@mikijewellery.com.au.